Contact Us

Civic Centre Customer Service

8.30am - 5pm Monday - Friday

Council Services

Horsham Rural City Council
18 Roberts Avenue, Horsham
PO Box 511, HORSHAM VIC 3402
Office Hours: 8.30am to 5.00pm Monday to Friday
Phone: (03) 5382 9777
Fax: (03) 5382 1111

After Hours Emergencies: (03) 5382 9777

Horsham Town Hall
71 Pynsent Street, Horsham
Visit the Horsham Town Hall website for open hours and further information
Phone: (03) 5382 9555

Horsham Regional Art Gallery
80 Wilson Street, Horsham
Visit the Hosham Art Gallery website for open hours and further information
Phone: (03) 5382 9575

Wimmera Regional Library Corporation - Horsham 
28 McLachlan Street, Horsham
Open Hours: 10.00am to 5.30pm Monday to Friday, 9.30am to 1.00pm Saturday
Phone: (03) 5382 1777 or (03) 5382 5707
Fax: (03) 5382 0727

Horsham Aquatic Centre
53 Hamilton Street, Horsham
Visit the Horsham Aquatic Centre website for open hours and further information
Phone: (03) 5382 2576
Fax: (03) 5382 7709

Waste & Recycling Facilities
Find information on Council's waste and recycling facilities here.
Phone: (03) 5382 4512 for Horsham Transfer Station

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service

Internet Relay: Users can connect to and enter the phone number 03 5382 9777
Speak and Listen: Users of speech-to-speech can phone 1300 555 727 and then give the relay officer the number 03 5382 9777
TTY: Users can phone 133 677 then give the relay officer the number 03 5382 9777
SMS Relay: Users can send a text message to 0423 677 767 containing the number 03 5382 9777
Video Relay: Auslan users can connect to Video Relay and provide the relay officer with the number 03 5382 9777
Captioned Relay: Captioned relay users can connect to and enter the phone number                   03 5382 9777


Councillor Pam Clarke (Mayor)
Councillor David Grimble
Councillor Alethea Gulvin
Councillor Josh Koenig
Councillor Les Power
Councillor Mark Radford
Councillor John Robinson

Enquiries and Complaints

If you would like to request a service or report an issue, please submit an online customer service request .  You will be given a customer request number and a council officer will follow up your enquiry.

 Whilst anonymous feedback, complaints or requests will not be rejected, Council will not be able to investigate effectively unless contact details are supplied should more information be required.

For urgent enquiries please call us on 5382 9777.

General Council enquiries can be emailed to .

If you are disatsified with how Council has handled your request or service, please refer to our Complaints Resolution Policy for further information.