Disability Services

1. Overview

Council is committed to making our region accessible and inclusive for residents and visitors. We do this through a program called Rural Access, which supports and empowers people to live independently. It also aims to educate the wider community about how we can consider the needs and requirements of people with a disability to ensure they have access to important services and facilities.

2. Accessible events

Council has developed an Accessible Events Guide(PDF, 2MB) to help organisers to make their facility or event more inclusive and accessible to all abilities.

It covers key areas including venue checklists, signage, marketing, presenters requirements, contingency planning and emergency procedures

For more information please contact Council's Access Officer on (03) 5382 9533.

3. Changing Places Accessible Toilet

In Australia standard accessible toilets do not meet the needs of all people with a disability or their carers. As a result, carers struggle with choosing between changing their loved-ones on the floors of public toilets or being confined to the four walls of their home. To improve the life for these families and give them better access and inclusion in their community the Changing Places toilets were designed.

Changing Places toilets are different to standard accessible toilets. They have extra features and more space to meet needs of people who have very complex mobility issues and require the use of a height adjustable adult-sized changing bench, a tracking hoist system, and accessible toilet with enough space to move around these features. Changing Places toilets are generally locked therefore you will need to apply for an MLAK.  The MLAK is a master key that fits into specially designed locks allowing 24 hour a day access to any registered Changing Places facility across Australia. An MLAK will open any approved changing places toilet. You will need to bring your own sling.

You can apply by completing the Changing Places Form and taking it to the front reception staff at Horsham Rural City Council.

Further information can be found on the Changing Places Website

4. National Disability Insurance Scheme

The National Disability Insurance Scheme (NDIS) is a national program that is providing a new way of delivering services and support to people under 65 who live with a permanent and significant disability.

Accessing the NDIS

If you wish to participate in the NDIS, you must first be assessed against the access requirements. The questions in the NDIS access checklist will help you work this out.

Contact details and other information is available on the NDIS website.

Who delivers NDIS in the Wimmera?

Latrobe Community Health Service delivers NDIS in the Wimmera. They provide Local Area Coordination (LAC) in the Wimmera South West. Horsham Rural City Council is not an NDIS provider. More information on NDIS within the Wimmera is available at the Latrobe Community Health Service website or call 1800 242 696.

5. Assistive Hearing Technology

Council offers assistive hearing technology at Horsham Town Hall, Civic Centre customer service desk and Horsham Visitor Information Centre. 

Desktop hearing shuttles

Desktop hearing shuttles are located at the Horsham Town Hall, Civic Centre Customer Service desk and the Horsham Visitor Information Centre. People with a cochlear implant or hearing aid can activate the T switch and connect to the hearing shuttle to allow for clearer sound as it blocks out the background noise. 


Headphone and transistor

Horsham Town Hall has an induction loop system or a hearing loop system that offers assistive listening system for people who use a hearing aid or cochlear implant or are hard of hearing.

Neck loop and transistor

Horsham Town Hall has an induction loop system or a hearing loop system that offers assistive listening system for people affected by forms of hearing impairment particularly those who use a hearing aid or cochlear implant or hard of hearing.

6. Accessible Parking 

Victoria is transitioning to the new Accessible Parking Permit (APP) Scheme and online administration system.

From 22 March 2021, our Council will be transitioning to the new APP Scheme. Our residents and organisations who require a new permit, or need to renew or replace a permit, will need to apply with the new application process.

The new APP Scheme will streamline the application process, making it easier, simpler and consistent across the state.

How to Apply

Individual applicant – renewing or applying for a new permit

1. Start your application online at accessibleparking.vic.gov.au

2. You’ll receive an application reference number via SMS

3. Take your reference number to your GP or occupational therapist

4. Your GP or occupational therapist will complete an online assessment and submit your application

5. Your local council will review the application

6. If your application is successful, you’ll receive your permit in the mail.

Please contact our customer service staff if you require further information or assistance.

Horsham CBD Disabled Parking Map

Accesible Parking.JPG