Contacting Community Safety Team

Community Service and After Hours Ranger Animal Management Service

Rangers are available from 8.30am to 5pm Monday to Friday. All calls outside these hours will only be responded to in cases of emergencies, such as:

  • Stock on roads posing danger
  • Dog attack in progress or aggressive dog rushing people or other animals
  • Animals in immediate dire need of assistance.

For non-emergency situations, including enquiries for the animal shelter, reports of uncontained dogs, noise issues, and burning off in residential or commercial areas, the council’s after-hours service will not be available. Instead, these issues will be dealt with during business hours. To lodge a service request for any non-emergency situation, click the link below.

Lodge a Service Request

If residents need to contact the ranger outside of business hours, they can call council on 03 5382 9777. This number will be diverted to HRCC’s after-hours call centre, which will contact the ranger. The ranger will only return your call where applicable.

After-hours contained dog pick-ups are only available between 5pm to 7pm Monday to Friday and 9am to 4pm Saturday to Sunday.

Note:If you require assistance from the police, fire brigade, ambulance or state emergency services, dial 000.